We are seeking an experienced and detail-oriented Ticketing Data and Platform Operations Manager to oversee and optimise the systems, data integrity, and operations across our ticketingplatforms. This key role sits at the intersection of ticketing, data analytics, and digital infrastructure within our ticketing environment, ensuring our ticketing solutions are operationally sound, efficient, scalable, and data driven.

You will be responsible for managing end-to-end back office ticketing operations, integrating data platforms, collaborating with multiple departments (Technology, Finance, Commercial) alongside external stakeholders, driving improvements and efficiencies in reporting, and Guest experience. You will also be required to consistently review ticketing processes to ensure optimum delivery.

Key Responsibilities:

Data & Reporting

• Ensure the accuracy, consistency, and integrity of ticketing data by maintaining ticketing allocations, reconciling discrepancies, validating metrics and monitoring real-time sales and capacity reporting.
• Alongside other team members, develop and produce a multitude of reports
• Where possible, create data flows and direct efficiencies between relevant systems
• Build dashboards and automate reporting workflows
• Lead on data quality by identifying and resolving issues with data mapping, structure, duplication and system integration
• Oversee all data set work in collaboration with relevant parties 

Platform Operations & Process Optimisation

• Challenge and re-engineer legacy data workflows and architecture to improve scalability, reduce manual intervention, and enable self-service analytics
• Work closely with the relevant stakeholders to support the ongoing development and improvement of systems and platforms
• Have a clear understanding of data integrity and lead on technological improvements to underpin this area
• Deliver ticketing initiatives as agreed for the year
• Define business and technical requirements for ticketing initiatives as agreed for the year
• Understand and learn all platforms and systems associated with Ticketing delivery
• Create test data and environments to simulate real-world scenarios
• Manage complete test plans: functional, compatibility and regression
• Coordinate with external vendors and internal teams where applicable

Future Enhancements

• Help implement and manage bot detection tools to safeguard applications, onsale and protect customer access
• Collaborate with relevant teams to deploy and optimise bot mitigation solutions and security protocols
• Work cross functionally with relevant teams to ensure product and platform updates, configurations, and system changes maintaining ticketing security standards
• Report on protection effectiveness, providing regular insight into attempted attacks, fraud trends and overall platform resilience.
• Assess operational processes and identify opportunities for AI integration to improve efficiency, reduce manual workload, and enhance decision making.
• Evaluate AI models and outputs for quality, bias, and reliability, collaborating alongside the Technology team.

About you

• Notable experience in ticketing operations, data analytics, and/or digital platform management.
• Proficient in Excel
• Strong problem-solving skills; able to interpret and visualize data clearly.
• Excellent attention to detail and strong analytical skills for identifying root causes of system errors or inconsistencies.
• Excellent organizational and communication skills.
• Ability to work in a fast-paced environment, managing multiple deadlines and stakeholders.
• Understanding of GDPR, PCI compliance, and data privacy best practices.

About us

• The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships, widely regarded as the world’s premier tennis tournament and are home to one of the world’s most prestigious tennis clubs.
• Our business has grown in recent years and we expect that success to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us and we are guided by our key values of Heritage, Integrity, Respect and Excellence.