Be part of the action in 2024...
The retail operation grows 10-fold during The Championships Fortnight, manned by around 300 Championships colleagues based in one of the four major outlets or eight express shops across the site. Retail Assistants are based on the shop floor providing excellent levels of customer service, assisting shoppers to find the products they are looking for and processing payments on the tills, and Stockroom Assistants work within a stock room environment to ensure sufficient flow of product to the shop floors and assisting with intake of deliveries each day.
We also employ a Management Team who take responsibility for the management of the shop floors, stock rooms, express shops, the off-site warehouse and customer service support. Experience within the retail industry and managing teams in a fast-paced environment is a necessary skill for this team.
We employ over 250 colleagues under the Guest Services umbrella which is made up of a number of teams: Day & Night Stewards, Guest Services Hosts, Ticket Resolution, Members Services, Reception and Road Closure Liaisons.
Day Stewards and Night Stewards assist The Championships' Honorary Stewards in managing the Non-Ticket Holders Queue in Wimbledon Park, providing a friendly and helpful experience for all guests at The Championships. If you’re a Night Steward, you’ll work overnight from 8pm to 8am in the overnight Queue.
Guest Services Hosts guide and support guests as they arrive at The Championships, checking and scanning tickets, answering a variety of questions, providing information and directions, promoting the reusable cup scheme, and often act as translators for our overseas guests. This team also administer a lost property service: logging and labelling items appropriately and providing an excellent level of customer service to ensure that lost items are returned to their owners in a timely manner.
The Ticket Resolution team provide operational, guest-facing support to the Ticketing department during The Championships, assisting guests with their ticketing enquiries and troubleshooting issues at Ticket Resolution points at the Gates.
We have a Members Services team who welcomes our Club Members and their guests as they arrive at The Championships. Members’ Services work as part of a customer-facing team to answer general queries, store personal items, and use a bespoke computer software to issue Members’ daily swing tags. This role requires discretion and an exceptional level of professional service.
Our Reception team provides a switchboard service during The Championships, as well as post and administrative support. They provide excellent levels of customer service at every opportunity – in person, on the telephone and by email. A pleasant and professional telephone manner is an essential skill for this team.
The Accreditation offices provide a facility at the perimeter of the Grounds for the collection, printing and distribution of Championships accreditation, so that people who have an operational role can gain entry to the Grounds.
Finally, we have a Road Closure Liaison team who are positioned at road closure points around the perimeter of the grounds, managing and authorising access and guiding guests and local residents as appropriate. This is a team with important responsibility, liaising with the Event Control Room on any safety and security matters.
The Court Services team are responsible for maintaining high standards on the courts across all of our venues: practice courts at Raynes Park, Qualifying at Roehampton and The Championships at AELTC. Over 300 Court Services Assistants are divided into small teams and assigned to a particular court for the event. Each team is responsible for covering and uncovering their court as directed (working closely with the Groundstaff and Referees’ Office), checking the playing surface and edges of court for wet areas after rain, sweeping base lines, ensuring the court side area is always presentable, delivering towels, ice, balls and drinks for players, and emptying the courtside bins.
We run a courtesy car service for players and officials during The Championships which is manned by over 350 Drivers. Applicants for a driving position will ideally have held a manual driving license for at least five years, have a good driving knowledge of Southwest & Central London and be based within a 10-mile radius of Wimbledon during employment. Diplomacy, confidentiality and discretion are essential.
We also employ over 60 non-driving roles to support the delivery of the world-class transport service: Fleet Controllers monitor teams of drivers and send them out on jobs, Load Zone Attendants receive and welcome guests as they arrive, or you could work on a Transport Desk where you receive and coordinate booking requests. Teams are based at all of our venues: the Qualifying Competition in Roehampton, The Championships at AELTC, and the official hotels.
Player Services is made up of several teams who provide a first-class service to all competitors and their entourage across all of our venues: the Qualifying Competition in Roehampton, The Championships at AELTC, and in some cases, the official hotels.
If you work on one of the Player Desks or in the Aorangi Park Practice Courts facility, your main responsibilities include preparing accreditations and player packs, answering queries, handling ticket requests, booking practice courts and distributing tennis balls and water. Foreign languages are a desirable skill for this team, as well as proven experience in a similar role in a sporting environment.
Testing Chaperones assist in escorting competitors around the site to the relevant doping control station. The role requires discretion, confidentiality, and an exceptional level of professionalism. You should also have a good understanding of high-performance sport, ideally gained in a tennis environment or at a large-scale sports event.
Dressing Room Attendants provide a five-star customer service and housekeeping service by welcoming players, taking food orders, running a laundry service, and working together with the cleaning team to ensure all areas are clean and tidy throughout. You should have a good understanding of high-performance sport and candidates must be prepared to undertake relevant vetting and DBS checks.
A team of Gym and Recovery Facilities Assistants help with the setting up and management of the gym facilities for all sites, including equipment maintenance checks, inventory, and safe usage. They are also responsible for implementing health and safety and risk management procedures for all gym users. Candidates should have experience within a training/coaching environment.
Ball Distribution Assistants are responsible for providing a professional and reliable ball distribution service, moving the tennis balls around the site, collecting used balls for resale, and restocking ball drums for the next day of play.
Broadcast Assistants play a key role in ensuring our Broadcasters can conduct filming around the Grounds in a safe and compliant manner. As a team you will provide assistance to both the Wimbledon Broadcast Services (WBS) team and all our on-site Broadcasters. You will escort TV crews for shoots around the Grounds, man the Broadcast Reception, Bookings and Accreditation desks on a rota basis, and carry out general ‘runner’ duties for the two WBS Production galleries.
As a Press Assistant you will be involved in all areas of the press centre and will deal with a multitude of media queries from around 500 international media. You should have excellent communication and customer service skills with experience of working under pressure. You will work on the Press Centre Reception desk, issue press accreditations and press packs, and deal with media requests as required.
Interview Coordinators work in the Media Interview team assisting with players’ post-match media activities, working with both the media and players. You will advise different stakeholders of schedules for post-match press conferences or interviews, ensure the smooth running of interviews, and ensuring only agreed media are present.
As a Communications Assistant you will work in the team that is responsible for delivering all proactive and reactive communications for The Championships. You will assist with the planning and execution of media opportunities, chaperoning journalists or crews, support with distributing media releases and fact sheets, and assist with responding to public enquiries.
We also work with a number of employment partners who recruit an additional 5,000 people into roles in Food and Drink, Cleaning Services and Security.