We are looking for individuals who can work as part of the Retail Management Team at The Championships 2026 to take responsibility for various operations within the Wimbledon Shop including managing our shop floors, motivating and supporting our sales assistants, overseeing stock replenishment and delivering best-in-class customer service for our guests. Online interviews for this role will take place week commencing 16 March. This is a fixed term position. 

Background

During The Championships, the Wimbledon Shop operates four major outlets and eight express outlets across the site. We employ approximately 350 temporary staff to work on our shop floors and in our stockrooms. We also employ 25 additional staff on extended contracts in supervisory positions. The Retail Management Team will be responsible for leading a cohort of sales and stockroom assistants in the delivery of best-in-class customer services throughout the event fortnight. Prior to the event, the Management Team will be primarily responsible for the set-up of our major stores and express shops, including receipt of deliveries and merchandising our shop floors. The team will also be expected to take an active role in the training of our temporary event workforce the week prior to The Championships.

Main Responsibilities

• Responsible for the set-up and preparation of four major outlets and eight express outlets.
• Lead and supervise a team of sales and stock assistants within an allocated outlet.
• Play an active role in the recruitment support and training of the temporary event workforce.
• Deliver a best-in-class customer experience for all guests.
• Act as the primary point of contact for all matters relating to your store, both front and back of house.
• Management Team contracts will commence on a staggered basis from late April.
• From the start date, all Management Team members will support stock intake across outlets, shop floor merchandising, and stockroom loading. This will involve physically demanding work for both shop and stock teams.
• Take a leading role in the Wimbledon Shop training week, held one week prior to The Championships, to prepare all shop and stock assistants.
• Post-event responsibilities include overseeing the pack-down of all outlets and preparing for and completing the final closing stock-take during the last week of the contract.

Shop Manager

• Responsible for the daily operation and overall performance of an allocated retail outlet.
• Lead engaging and motivational pre- and post-shift briefings.
• Oversee and troubleshoot till-related issues.
• Record, monitor, and manage team performance to ensure operational excellence.
• Maintain clear and consistent communication with the Stock Manager regarding stock levels and requirements.
• Manage customer flow and crowd control during peak trading periods.

Stock Manager

• Oversee the efficient operation of stockrooms and stock replenishment within the allocated store.
• Monitor stock levels and sales performance using back-of-house reporting tools.
• Manage stock movement between outlets, maintaining accurate and up-to-date records of all incoming and outgoing stock.
• Lead motivational pre- and post-shift briefings.
• Record, monitor, and manage team performance.
• Maintain clear communication with the Shop Manager regarding stock levels and operational requirements.
• Investigate and resolve stock discrepancies within the system, coordinating with the team to conduct counts and implement corrections.
• Ensure back-of-house areas are well-maintained, organised, and compliant with health and safety standards, providing a safe working environment at all times.

Days & Hours of Work

• Contracts will assume a 5-day Monday to Friday working week, 9:00am to 5:00pm outside of The Championships with flexibility for weekend shifts.
• During The Championships, the Wimbledon Shop’s operational hours are 7:30am to 11:00pm. A rota will be in place to ensure sufficient breaks and cover throughout the fourteen-day event.
• Availability to work every day of Retail training week (Monday 22 June - Friday 26 June) is mandatory.
• Availability to work every day of The Championships (Monday 29 June - Sunday 12 July) is mandatory.
• Availability to start between Monday 20 April and Monday 15 June is mandatory. We require six weeks of availability at a minimum for this role.
• Availability to work to work two weeks post Championships until Friday 24 July.

About You

• You should have experience within the events or retail industry and be able to demonstrate your ability to handle a team with quick decision making in a fast paced, pressurised environment.
• You should be able to maintain good working relationships with all colleagues.
• You should have excellent communication skills verbal and written.
• You should demonstrate a high level of accuracy and attention to detail when stock counting.
• You should have a reasonable level of computer literacy, including moderate Excel skills.
• You will be willing to learn and demonstrate manual handling processes.
• You will be expected to work within the established H&S guidelines.
• You will be expected to be proactive in a team and lone working environment.

About Us

• An opportunity to work at a world-renowned tennis tournament.
• A Championships uniform is provided as part of the role.
• An hourly rate of £16.10 per hour with holiday pay included at 12.07%.
• Complementary lunch is provided as part of the role. During The Championships, this would be in the form of an allowance which can be used in our staff restaurant area.