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Work at Wimbledon 2023

Posted 30 November 2022
Salary Starting at £11.95/hour + holiday pay
Job type Championships Jobs
TeamWork at The Championships
Reference008385
Expiry 06 February 2023

Job description

We are looking to recruit a variety of people into both guest-facing and operational roles for Wimbledon 2023 working across all our official venues: the practice courts at Raynes Park, Qualifying Competition at Roehampton, and The Championships at The All England Lawn Tennis Club.  Please read below for descriptions of the roles available.

What are we looking for?

Our values of Heritage, Integrity, Respect and Excellence are at the heart of everything we do. We are looking for individuals who can display these when providing outstanding customer service, ensuring an unforgettable experience for every guest.

  • Enthusiasm and a positive attitude.
  • Excellent customer service skills.
  • Trustworthy, hardworking, and reliable.
  • Excellent communication skills and English language skills.
  • Experience of working in a guest-facing role, at an event or in a similar environment, would be beneficial.
  • Foreign language skills are desirable.

Important Information

  • You must be available to work all 14 days of The Championships (Monday 3 July to Sunday 16 July 2023)
  • Many of our teams start earlier (see descriptions below); if you are interested in a role with an extended period of employment, you can indicate your availability in your application.
  • You will be required to attend an induction on site prior to your start date. Training dates will depend on the role.
  • You must be 18 years or older before the start of employment and have the right to work in the UK.
  • If you are successfully shortlisted, Assessment Centres take place between 16 February and 4 March at The All England Lawn Tennis Club.

What will you be doing?

When you complete your application, you will be asked to indicate if you have a preference for any of the below teams:

Guest Services

Guest Services Hosts guide and support guests as they arrive at The Championships, and check and scan tickets at the Gates. Inside the Grounds, the team provide information, directions, and answer a whole variety of questions. Guest Services Hosts support the reusable cup scheme and assist guest with recycling. Foreign language skills are very useful to assist our overseas guests.

Day Stewards and Night Stewards assist the Honorary Stewards in managing The Queue in Wimbledon Park, providing a friendly and helpful experience for all guests at The Championships. If you’re a Night Steward, you’ll work overnight from 8pm to 8am in the overnight Queue, and you’ll receive a night allowance of £30 for each shift worked.

A Ticket Resolution team provide guest-facing support to the Ticket Office during The Championships, assisting guests with their ticketing enquiries and troubleshooting issues at Ticket Resolution points at the Gates. Strong IT skills are beneficial in order to assist with the administration of the online ticketing system.

The Members Services team welcomes AELTC Members and their guests as they arrive at The Championships, answering queries and receiving and storing personal items safely. This role requires discretion and an exceptional level of professional service.

Our Reception team provides a switchboard service before, during and after The Championships, answering and transferring calls, responding to emails, and carrying out other administrative tasks such as sorting post, photocopying and laminating. A pleasant and professional telephone manner is an essential skill for this team. Contracts start on 19 June through to 21 July.

​The Accreditation team provide a facility at the perimeter of the Grounds for the collection, printing and distribution of security passes, so that people who have an operational role can gain entry to the Grounds. Contracts start from 23 June onwards.

Road Closure Liaisons are positioned at road closure points around the perimeter of the grounds, managing and authorising access and guiding guests and local residents, as well as sensitively declining access to unauthorised persons. This is a team with important responsibility, liaising with the Event Control Room on any safety and security matters that arise on the approach to The Championships.

Retail

A team of over 300 retail staff are spread across four major outlets and seven express shops around the grounds. Retail Assistants are based on the shop floor providing excellent levels of customer service, assisting guests to find the products they are looking for and processing payments on the tills. Stockroom Assistants work within a stock room environment to ensure sufficient flow of product to the shop floors and assisting with intake of deliveries each day.

Court Services & Grounds

Court Services are responsible for maintaining high standards on the courts across all our venues and a team of over 300 are divided into teams and assigned to a particular court. Each team is responsible for covering and uncovering their court, checking the playing surface and edges of court for wet areas after rain, sweeping base lines, and ensuring the court side area is always presentable. Other responsibilities include delivering towels, ice, balls and drinks for players, and emptying the courtside bins. A good level of fitness is required to pull the court covers which are very heavy. Contract lengths vary and start from 29 May onwards.

Groundstaff labourers support the year-round Groundstaff team to maintain the tennis courts and prepare them for The Championships, working outdoors and often lifting and carrying heavy loads. A driving licence would be beneficial to be able to drive buggies around the Grounds. This is an extended role from April to October.

Gardening labourers support the Horticulture team to maintain the landscaping around the Grounds, adding up to 15,000 additional plants to enhance the site for The Championships.  A driving licence would be beneficial to be able to drive buggies around the Grounds. This is an extended role from May to July.

All roles in the Court Services & Grounds teams work across the three official venues: practice courts at Raynes Park, Qualifying at Roehampton, and The Championships.

Player Services

​​Player Services is made up of several teams who provide a first-class service to players and their entourage at the Qualifying Competition in Roehampton, The Championships at the AELTC, and in some cases, the official hotels. All of the following roles are required to start during the week commencing 19 June.

​If you work on one of the Player Desks teams, your responsibilities include preparing accreditation and player packs, answering queries, handling ticket requests, booking practice courts and distributing tennis balls and water. Proven experience in a similar role in a sporting environment is required, and foreign language skills are an advantage.

A number of roles support the delivery of our world-class courtesy car service for the players and officials. Transport Desks receive and coordinate booking requests, Fleet Controllers monitor teams of drivers and send them out on jobs, and Load Zone Attendants receive and welcome players and VIPs as they arrive.

Testing Chaperones assist in escorting players around the site to the relevant doping control station at Qualifying and The Championships. The role requires discretion, confidentiality, and an exceptional level of professionalism. You should also have a good understanding of high-performance sport, ideally gained in a tennis environment or at a large-scale sports event.

Gym & Recovery Facilities Assistants help with setting up and managing the gym facilities at all our venues. Responsibilities include daily maintenance equipment checks, inventory, safe usage, towel management, and implementing health and safety and risk management procedures for all gym users. Candidates should have proven experience within a training/coaching environment; however, this position does not require you to train or coach any players.

Dressing Room Attendants provide a five-star customer service and housekeeping service by welcoming players, taking player requests, running a laundry service, and supporting the Referee's Office to ensure players are ready when matches are called. The team ensure all areas within the dressing rooms and physio areas are cleaned throughout, emptying bins, re-stocking products and toiletries, and vacuuming. The role requires discretion and confidentiality, and successful candidates must be prepared to undertake DBS checks.

Ball Distribution Assistants are responsible for providing a professional and reliable ball distribution service, moving the tennis balls around the site, collecting used balls for resale, and restocking ball drums for the next day of play. A good level of fitness is required to lift and move boxes on a regular basis.