We are looking for individuals who can work as part of the Retail Management Team at The Championships 2024 providing a first-class service to our guests.

Background

During The Championships, the Wimbledon Shop operates four major outlets and eight express outlets across the site. We employ approximately 350 temporary staff to work on our shop floors and in our stockrooms. We also employ 25 additional staff on extended contracts in supervisory positions. Our Management Team are expected to take responsibility for various operations within the Wimbledon Shop including managing our shop floors, motivating and supporting our sales assistants, overseeing stock replenishment and delivering best-in-class customer service for our guests. The Retail Management Team will be responsible for leading a cohort of sales and stockroom assistants in the delivery of best-in-class customer services throughout the event fortnight. Prior to the event, the management team will be primarily responsible for the set-up of our major stores and express shops, including receipt of deliveries and merchandising our shop floors. The team will also be expected to take an active role in the training of our temporary event workforce taking place w/c 24 June.

Assistant Managers

Assistant Shop Managers will report to and work closely with the Shop Manager in each outlet and will be primarily engaged in the daily operation of the four main shops during The Championships. Duties include overseeing and motivating staff, exemplifying best-in-class customer service, till trouble shooting, leading daily briefings, visual merchandising and liaising with the Stock Room Manager to ensure timely replenishment throughout the day. Each store will be led by the Shop Manager and three Assistant Managers. A rota will be in place to ensure appropriate levels of cover and support throughout the tournament.

Stock Control Manager

The Stock Control Manager will share responsibility for overseeing the intake of Wimbledon merchandise to site both in the lead up to and during The Championships. They will lead a team of staff pre-event when they will be primarily focused on the set up of the four main shops and eight express shops. This will include receiving deliveries into the onsite stock rooms and merchandising of the shop floors. During The Championships, the Stock Control Manager will oversee a team of Stock Room Managers, each responsible for ensuring an efficient and appropriate flow of stock from the back of house storage areas and on to the shop floors. The role will require availability from late April through to end-July. The successful candidate will have previous experience of working within a fast-past event-retail environment and will be in possession of a full clean driving licence.

Stockroom Manager

Stock Room Managers will oversee the smooth-running of a specific stock room and will supervise 4-8 stock room assistants. Reporting to the Stock Control Manager(s) and working closely with Shop Managers and Assistant Shop Managers, duties will include monitoring stock and sales using a back of house reporting tool, maintaining stock levels on the shop floor, monitoring stock movement between outlets, keeping accurate records of what is coming in and out of the stock room, trouble-shooting stock levels and availability. Stock Room Managers will be responsible for ensuring that the back-of-house environments are well maintained, well organised and safe working environments.

Express Shop Manager

The Express Shop Managers will share responsibility for the eight satellite stores across the site. Duties include managing approximately 40 kiosk staff, ensuring that stock levels are maintained, till troubleshooting, end of day procedures and liaising closely with the Staffing Manager and the Stockroom Managers.

Other Information

• Retail Management Team contracts will start on a staggered basis from Tuesday 7 May onwards.
• From the commencement date through to mid-June, Management Team members will support the intake of stock across all outlets. During this period, the team will be primarily engaged with handling and processing incoming stock, as well as dressing our shop floors in preparation for The Championships.
• The Management Team will be extensively involved the Wimbledon Shop’s training week, which takes place w/c 24 June and is intended to prepare all of our staff for their role on either our shop floor or in our stock rooms prior to the event fortnight.
• Post-event, our Management Team will be involved in packing down each of our outlets, preparing for and completing a closing stock-take due to end Friday 26 July.

Person Specification

• Candidates should have experience within the events or retail industry and be able to demonstrate their ability to handle a team in a fast paced, pressurised environment whilst working long hours during The Championships.
• Smart and presentable while representing the AELTC
• Trustworthy and reliable to carry out duties unsupervised for some periods of time
• Ability to maintain good working relationships with staff at the AELTC
• Excellent communication and English language skills
• High level of numeracy and accuracy when entering data
• Reasonable level of computer literacy, including moderate Excel skills
• Manual work is a requirement of both the pre-event and post-event periods where the Management Team will be primarily involved in the movements of stock about the site. Stock Room Managers will continue to be involved in this type of work during The Championships.
• All staff will be expected to work within the established H&S guidelines.

Days and hours of work

• Contracts will assume a 5-day Monday to Friday working week, 9am to 5pm outside of The Championships.
• Contracts will commence on staggered start dates from 7 May, with all contracts finishing on 26th July.
• During The Championships, 1 July - 14 July, the Wimbledon Shop’s operational hours are 7am to 10pm. A rota will be in place to ensure sufficient breaks and cover throughout the fourteen-day event.
• Availability to work on every day of The Championships is a condition of employment at The Wimbledon Shop.

What we can offer you

• An opportunity to work at the world’s premier tennis tournament
• A Championships uniform is provided as part of the role
• Lunch is provided as part of the role. During the Championships, this would be in the form of an allowance which can be used at a number of outlets around the grounds and in our back-of-house staff welfare areas.