Operations Assistant – Indoor Tennis Centre

Posted 06 July 2024
Job type Permanent
Team Club
Expiry 15 July 2024

Job description

We're looking for an Operations Assistant to ensure outstanding levels of guest service within the Indoor Tennis Centre in liaison with the Operations Supervisor, Club Events Manager and colleagues adopting a pro-active, collaborative approach.

What you will be doing

  • Providing excellent ‘front of house’ guest services welcoming Members and their Guests
  • Understanding and awareness of the Club’s high expectations – pro-actively resolve issues that compromise our standards with a solution focused approach.
  • You will provide onsite supervision of the venue at evenings and weekends as per your rota, ensuring daily site inspections for the Indoor Tennis Centre including the site opening and closing procedures and, at weekends, ensuring site inspections for the Clubhouse – escalating or resolving queries as appropriate.
  • Assisting with the management of the Club Accommodation offering – taking bookings, payments, preparing keys, year-end analysis of bookings, profit and loss, monthly walk arounds to check for maintenance issues etc
  • Assist the Club Events team with the organisation of Club Fixtures, Events and tours
  • Undertaking routine administration – answering queries and escalating as appropriate
  • Providing support for first aid incidents and emergencies as appropriate
  • Understanding, awareness and compliance with the AELTC Health and Safety Policy and Procedures, Child Protection Policy and Guidelines and Site Rules.
  • Close collaboration with the Club Office team in addition to communicating with various internal stakeholders including Security, Cleaning, Groundstaff, Estate Management and other departments

What part your role will play in The Championships

  • During The Championships the Operations Assistant team support Members and Guests with underground parking, support ticketing and general enquiries and welcome Royal Box guests.

About You

  • Proven, strong customer service skills, with the ability to professionally answer queries, resolve problems and escalate where appropriate
  • Strong interpersonal skills – able to build and maintain effective internal and external working relationships and communicate effectively both face to face and remotely
  • Experience and ability to work independently and part of a team
  • Pro-active, organised, efficient, professional, reliable, able to meet deadlines with a positive, solution focused, flexible approach
  • Strong, proven working knowledge of Microsoft Office Suite to Intermediate level
  • Experience of working in a prestigious sports centre or tennis facility and interest in tennis

About Us

  • The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships, widely regarded as the world’s premier tennis tournament and are home to one of the world’s most prestigious tennis clubs.
  • Our business has grown in recent years and we expect that success to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us and we are guided by our key values of Heritage, Integrity, Respect and Excellence.
  • The Indoor Tennis Centre team provide a front of house service to Members and their Guests.
  • The Club provides almost 200 events per year for our Members and their Guests. There is a complex offer of social, tennis, croquet and bridge events ensuring that the Members have a fantastic number of activities to choose from.
  • The role will require full DBS clearance the results of which must be satisfactory to the Company.