Community Sports and Operations Manager

We are looking for someone to support the day-to-day management of the Community Sports Centre in Roehampton.

What you will be doing

You’ll be supporting the day-to-day management of the Community Sports Centre, Roehampton
Line manage the Duty Manager team at the Community Sports Centre, Roehampton
Interface between year-round operations of the Community Sports Centre, Roehampton, and the Qualifying Event
Ensure business continuity and year-round sport whilst facility improvements and projects take place
Managing the events calendar and booking sheet for the site
Reporting and reconciling on income, membership, and site footfall
Tracking usage and optimising opportunities to increase participation at the Centre
Managing the invoicing process and assisting finance in bringing in income
Support and contribute to the strategic evolution of the Community Sports Footprint
Assisting with development of wider AELTC Community Sport Website architecture
Webpage development and content
Further developing Clubspark relationship
Updating and refreshing the website
Support the creation and development of a Wandsworth strand of the WJTI
Link closely with General Manager and Community Head coach to evolve the usage of tennis facilities in line with agreed strategic approach
Support the integration of tennis programmes and maintain strong collaboration and communication with key internal stakeholders
Interface with F&D team should F&D become activated. Provide F&D team with Centre calendar of activities and footfall

Support the agreed sustainability strategy and be the Sustainability Champion for AELTC Community Sports Centre Roehampton

Maintain health, safety and security in the workplace and comply with all company procedures and guidelines, including manual handling procedures
Understanding and awareness of the AELTC Child Protection Policy and Guidelines
You’ll provide support on specific projects that require administration support including other duties within the scope of the role as may be required

You’ll support the delivery and management requirements in the period prior to and during The Championships, when the AELTC Community Sports Centre, Roehampton hosts the qualifying event for The Championships and other events.

You’ll have experience of working within an existing leisure type facility catering for a wide cross section of customers
Excellent interpersonal, networking and influencing skills; able to build and maintain good working relationships with a wide range of people
Strong organisational, project management and analytical skills with strong attention to detail
Strong IT skills: MS Word, Excel and Outlook
Experience in the use of Membership Management software packages eg Clubspark
You’ll have experience of working in a ‘committee led’ organisation with a positive, flexible, solution orientated approach
Knowledge of tennis with a passion/love for the game
You will be required to work according to a rota including weekdays, evenings and weekends.

The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships, widely regarded as the world’s premier tennis tournament and is home to one of the world’s most prestigious tennis clubs.
Our business has grown in recent years and we expect that success to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us and we are guided by our key values of Heritage, Integrity, Respect and Excellence.
The AELTC Community Sports Centre, Roehampton site is open 7 days/week and hosts school bookings, team bookings as well as individual sport bookings including Football, Rugby, Hockey, Tennis and we anticipate the role may include working at other locations.
The role will require full DBS clearance the results of which must be satisfactory to the organisation.